Frequently Asked Questions
Everything you need to know about our premium headwear collection.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft measuring tape. Compare your measurement in centimeters or inches to our sizing chart located on each product page.
What materials are used in Bruno Capelo hats?
We use premium materials including 100% Australian Wool Felt, genuine Panama straw, and high-quality braids. Each hat is crafted with attention to detail, featuring satin linings and genuine leather or grosgrain sweatbands.
How should I care for and store my hat?
Store your hat upside down on its crown to prevent the brim from flattening. Use a soft-bristled brush to remove dust, and for wool hats, use steam to reshape if necessary. Avoid wearing your felt hats in heavy rain.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. If you need a different size or style, please initiate an exchange through our online portal.
Do you ship internationally?
Yes, we ship our premium headwear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while expedited options are available if you need your hat for a specific event.